Refund and Cancellation Policy

Last updated [DATE]

Blockshot sells credits: a prepaid unit used to meter AI generation. This page explains when money comes back, and how to ask.

Starting costs nothing

New accounts get a fixed number of free scene generations with no payment details required, so you can decide whether the tool is worth paying for before any money changes hands. Those free credits and any coupon credits are promotional, hold no cash value, and are never refundable.

Credits that fail are refunded automatically

You do not need to contact us about a generation that failed. Credits are held when a request starts and settled when it finishes:

• A request that fails — a provider error, a timeout, a network fault — is refunded to your balance in full, immediately and automatically.
• A request that costs less than the amount held returns the difference to your balance.
• If generation is paused across the service, no credits are consumed at all.

If your balance ever looks wrong, write to us. Every credit movement is recorded with a reason, so we can tell you exactly what happened and correct it.

Refunds on purchased credits

Credits are delivered instantly and consumed as you use them, so a purchase is not automatically cancellable. We will refund a purchase in these cases:

• Unused credits. If you bought a pack within the last [7] days and have not spent any of it, we will refund it in full on request, no reason needed.
• Partly used. Within the same [7] days we will refund the unused portion of the pack, pro rata.
• Duplicate or accidental payment. Refunded in full whenever it happened.
• A fault on our side. If the service was unusable and the credits could not be spent, we will refund them regardless of the window.

We will not normally refund credits that have already been spent on generations that ran, or packs bought more than [7] days ago. Refunds are not available where an account was suspended for breaching our Terms of Service, including collecting the free credits across several accounts.

Subscriptions

[Subscriptions and auto top-up are not yet available. When they launch, replace this section with: how to cancel, that cancellation takes effect at the end of the paid period, that credits already granted for the current period remain usable, and whether part-periods are refunded.]

How to ask

Email [SUPPORT EMAIL] from the address on your account, with the payment reference from your receipt. We reply within [2 business days].

How long it takes

Approved refunds go back to the original payment method through Razorpay. Once we approve one, it is initiated within [3 business days] and typically reaches your account within [5-7 business days] after that, depending on your bank. We cannot refund to a different method or account.

If something is wrong

Please write to us before raising a chargeback. Almost every billing question turns out to be something we can see in the record and fix the same day.